Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question is about a casino account we do not control. We research and write about slots not on GamStop and the sites that host them — we are a comparison publisher, not an operator, so we cannot access balances, release withdrawals or reopen closed accounts.
Email us
Write to us at [email protected]. One address reaches the whole editorial desk, and a person reads every message. We aim to reply within two working days; corrections that affect a live listing are prioritised over general correspondence.
To get a useful answer first time, include:
- The page on proudtocarelondon.org.uk you are writing about, and the section or casino name.
- What you expected the page to say and what it actually says.
- For a terms dispute, the exact bonus or payment wording you were shown, with the date you saw it.
- Screenshots where wording is in question. Never send passwords, full card numbers or identity documents — we have no use for them and no need to hold them.
What we can help with — and what we cannot
| We can | We cannot |
|---|---|
| Correct or date-stamp a bonus, wagering or payment detail on our pages | Credit a bonus, add free spins or reverse a forfeited balance |
| Explain how wagering requirements, game contribution or cashout caps generally work | Overrule an operator's terms or act as an arbitrator |
| Point you to an operator's own complaints procedure and any licensing body it names | Speed up KYC, source-of-funds checks or a pending withdrawal |
| Signpost UK self-exclusion and support services | Remove you from, or add you to, GAMSTOP — only GAMSTOP can do that |
| Consider a site for review and explain our criteria | Guarantee a listing, a rating or a position in return for anything |
Advertising, commission and how rankings are decided
Be clear before you write to us about placement: some links on this site are commercial, and Non Gamstop Casinos may earn a commission when a reader opens an account through one. That revenue funds the research. It does not buy a position, a rating or a favourable write-up, and we will say so in reply to any enquiry that assumes otherwise.
Ordering on our lists reflects published, verifiable information — the clarity and severity of bonus terms, the range of slots and software providers, stated payment and withdrawal handling, the licence an operator displays, and how straightforward its complaints route is. We research and verify; we do not claim to have deposited, played or withdrawn at these sites, and any editorial rating you see is our own assessment, not a customer-review score. Our full reasoning sits with the trusted non GamStop casinos shortlist.
Questions about specific casinos we list
Most reader emails name one of the sites on our shortlist. The notes below explain what we would tell you about the top-ranked ones, and each has a real limitation worth knowing before you write.
Betmica — our highest-rated listing, and the biggest headline number
Betmica sits top of our list on the strength of a broad slots catalogue and a welcome package advertised at 570% up to £5,700 plus 270 free spins. It is here because the offer is stated plainly and the slot range is wide rather than padded with one provider's back catalogue. The limitation is arithmetic: a percentage that size is almost always paired with substantial wagering, a maximum bet while a bonus is live and a cap on what can be converted to cash. Check the qualifying deposit, the expiry window and the cashout limit on Betmica's own terms page before you commit — we cannot amend those terms, only describe them.
Kikibet — a slots-led package with a currency wrinkle
Kikibet earns its place for a slots-first offer of 350% up to 5,555 £ with 300 free spins, and for keeping the spin allocation transparent rather than drip-feeding it without explanation. Two caveats readers write in about: free spins are typically locked to named games at a fixed stake value, and account currency matters. If your account is not held in GBP, deposits and withdrawals may attract conversion costs from your bank or card issuer that the casino does not control. Confirm a GBP account is available to you before depositing.
Betninja — the modest headline figure, which is the point
Betninja is on the list precisely because its £1,000 bonus and 100 free spins for new players is a smaller, more legible offer than the four- and five-figure packages around it. Smaller maximums usually mean a realistically reachable wagering total. The trade-off is the obvious one: there is less headroom for a larger deposit, and minimum qualifying deposits, game contribution rates and time limits still apply exactly as they do elsewhere. Read what counts towards wagering — slots often contribute 100%, table games far less.
The rest of the shortlist at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| WinnerIsland | Welcome bonus up to €1,000 + 100 free spins | 9.8 |
| Zombillion | Welcome Pack 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots welcome package | 9.8 |
| Nightluck | €6,400 + 280 free spins + 805% | 9.7 |
| CoinPoker | 150% up to $2,000 | 9.7 |
| Rivo | Slots welcome package: 1000% up to €10,000 + 25% cashback | 9.7 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.7 |
Offers in euros or dollars are a signal, not a disqualification — they simply mean you should check the account currency and any conversion charge before depositing from a UK bank. All figures are as advertised at our last check and can change without notice; tell us if you find one that has.
Money questions we are asked most often
We cannot process a payment, so these are general explanations rather than promises about any one site. Verify each point on the operator's cashier page.
- Cost of taking part. Registration is free; a minimum deposit is what activates a welcome or deposit bonus. Nothing here is free money — a bonus you must deposit to claim is a conditional credit, not a gift.
- Paying in. Debit cards, bank transfers, e-wallets and cryptocurrency are the common routes. PayPal is not universally available at sites outside the Great Britain licensing regime, so check rather than assume. Availability to British customers varies by operator and can be withdrawn.
- Fees and conversion. The casino may charge nothing while your bank still applies a non-sterling transaction fee and its own exchange rate. On a euro-denominated bonus, that cost lands on both the deposit and the withdrawal.
- Getting paid out. E-wallets and crypto are usually quicker than card or bank transfer, but every timing you see is advertised, not something we have measured. Weekly and monthly withdrawal limits are common, and large wins are often paid in instalments.
- Verification. Expect KYC identity checks and, for larger sums, source-of-funds requests. These are normal and are the most frequent cause of delay. Complete them before you request a withdrawal, not after.
- Disputes. Use the operator's internal complaints procedure first and keep written records. If the casino names a licensing authority — many hold an overseas licence, such as one issued in Curaçao — that body's dispute route is your next step. Overseas licensing does not carry the same consumer protections as a UK Gambling Commission licence.
Slots, tables and the sportsbook side
If you are writing to ask what these sites actually offer, the short answer is three broad areas. Slots are the bulk of it: classic three-reel games, video slots with bonus rounds, Megaways-style titles and progressive jackpots that pool across a network. Return to player (RTP) and volatility matter more than the theme — a high-volatility slot pays less often for more, and RTP is a long-run average, never a prediction for your session. Table games cover blackjack, roulette and baccarat in both software and live dealer form, with live rooms streamed from studios and staked in real time. Most of the catalogue comes from third-party software providers, and the provider list is a fair proxy for catalogue depth. Nearly all of it runs in a mobile browser without a download.
Several of these operators also run a sportsbook alongside the casino, often on a shared wallet so one balance covers both. That side brings pre-match and in-play betting, accumulators, bet builders, cash-out and esports markets. Sports free bets work differently from casino bonuses: they typically carry minimum qualifying odds — 1.80 or 2.00 in decimal terms is common — and the stake is not returned with any winnings. A casino bonus and a free bet are not interchangeable, and wagering a casino bonus on sports usually contributes little or nothing.
Who may use these sites, and what GAMSTOP means for you
You must be 18 or over. GAMSTOP is the free self-exclusion scheme that covers gambling businesses licensed by the UK Gambling Commission to serve consumers in Great Britain; you register once and are excluded from all of them for six months, one year or five years. The sites on this page hold overseas licences rather than a Great Britain one, which is why a GAMSTOP registration does not reach them.
That has consequences worth stating plainly. An operator accepting British customers is not the same as an operator authorised to serve them, and outside the Great Britain regime you do not have access to Commission-backed complaint handling or the same deposit-limit, affordability and advertising rules. Northern Ireland is regulated under separate legislation from Great Britain, so the scope of these schemes differs across the UK.
If you registered with GAMSTOP because gambling had become a problem, please do not use this page as a workaround. GamCare's National Gambling Helpline is free and open 24 hours a day on 0808 8020 133, and GamCare also offers live chat. Blocking software such as Gamban or Gamblock, bank-level gambling blocks and the deposit and loss limits inside your account are practical additional barriers. Write to us about support and we will point you to it rather than to a casino.
Corrections, press and everything else
- Factual corrections. Quote the line and tell us what is wrong. Verified changes are made to the page and the check date updated. This is the fastest queue we run.
- Operator and affiliate enquiries. Introduce the brand, the licence it holds and the markets it accepts. We will explain our criteria. We do not sell rankings or ratings.
- Reader experiences. Accounts of withdrawal delays, terms applied unexpectedly or support that went unanswered genuinely shape our reviews. Anonymised, they feed into future updates.
- Suggestions. Tell us which comparison you wanted and could not find. Gaps readers report get filled before topics we guess at.
Content on this site is checked against operators' published information and dated accordingly; our most recent editorial review was completed on 26 September 2026 by Rosie Gardner. Where something is an operator's own advertising rather than a confirmed fact, we say so on the page. Where a question is unresolved, we leave it open rather than filling it in.
If you are still deciding where to start, read the criteria behind our rankings before you compare headline percentages — the terms attached to a bonus decide its value far more than the number in front of it. And if anything here is unclear, email us; a question from a reader is a sign the page needs rewriting, and we would rather know.